COMPETENCY 2-C

The ability to manage and resolve conflicts

Conflict occurs in all aspects of life, whether in the home, workplace or the larger community and society. Conflict is part of social reality, an inherent part of human relationships. It arises when two or more individuals or groups oppose one another because of divergent needs, interests, goals or values.

The key to approaching conflict in a constructive manner is to recognise that it is a process to be managed rather than seeking to negate it. This requires consideration of the interests and needs of others and solutions in which both sides gain.

For individuals to take an active part in conflict management and resolution, they need to be able to:

   ● Analyse the issues and interests at stake (e.g. power, recognition of merit, division of work, equity), the origins of the conflict and the reasoning of all sides, recognising that there are different possible positions;

● Identify areas of agreement and disagreement;

● Reframe the problem; and

● Prioritise needs and goals, deciding what they are willing to give up and under what circumstances. (Priorizar necesidades y metas...)